Shipping & Returns

Shipping

Flat Rate Shipping is $9.50 for postage within Australia. All items are posted via Australia Post.

Free postage for all Australian orders over $70.

Generally orders will be processed within 1-2 business days of when they are placed. However Dairy free store will inform you if postage is delayed. If we have sufficient stock of the product you have ordered at our warehouse, your order will then proceed to our shipping process. Shipping will take place within 3 business days of your order being placed, (please note that our warehouse is closed on weekends).

Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item it is not able to supply. If an item is out of stock at the warehouse and we are unable to restock this within 3 business days we will supply you a refund for the product(s) affected.

Please allow 5-7 business days of turnaround time if you place an order with us over the weekend or during a period where there is a Public Holiday, as these factors can affect delivery time, due warehouse closures and Australia Post operating days.

Please note by making this sale you are agreeing to an Authority to Leave with Australia Post. 

Estimated Delivery Time:
Australia wide: 3- 10 Business Days*
*Business days do not include weekends or public holidays

Returns

We aim for your 100% satisfaction with the items you purchased. However, we do not offer a refund if you change your mind so please choose carefully.

Dairy Free Store will ensure that all products leave our warehouse in perfect order and will pack products to ensure they get to you in good condition.

If your item(s) arrive damaged, please inform us by email as soon as possible and post back the damaged item within 7 days. Notification should be by email to sales@dairyfreestore.com.au. Please include some photos of the damaged goods and/or packaging.

Once we have received the damaged product from you and have deemed that the item is defective, we will refund you for the postage and item(s), or if you prefer and if stock is available, we will send you a replacement item(s).

If you have any questions regarding returns please contact us through our contact page or email sales@dairyfreestore.com.au

PLEASE NOTE:

  • NO exchanges, returns or refunds are offered for items if a product has been opened, used or damaged by the consumer. 

We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.

Local Free Delivery

Dairy Free Store will be offering Free Delivery of purchases with no minimum spend to customers who’s shipping address is within the following postcodes 3690, 3691, 3688, 2640, 2641,  2642.

Deliveries will generally be made 1-3 business days after purchasing. By making this purchase you are agreeing to an Authority to Leave the parcel at the address in an area out of the weather if no-one is home at the time of delivery.  If you would like your parcel left in a specific place, please include in your notes when making a purchase. Alternatively, you can use a work address or a relative as your shipping address. Please note no deliveries can be made to a PO Box.

You will be kept up to date on your delivery via email and an email will also be sent as soon as delivery has been completed.

We cannot commit to a smaller delivery window. We will try to accommodate, but cannot guarantee, special requests.

In some cases Dairy Free Store may choose to send the parcel via Free Shipping through Australia Post and we will let you know if this happens via email.

Any questions or concerns or special requests please email sales@dairyfreestore.com.au or use the contact us form or ring Free call 1300 933 830

How to Select Local Free Delivery

If this is your first time making a purchase through Dairy Free Store then thank you!

You can get your free delivery by going to View Cart, and in the Shipping box, Choose Calculate Shipping and then pop in your details. Or, you can wait until you Check Out, enter in your shipping address and when you pop in your postcode the free shipping will automatically be calculated. (Make sure you press enter or tab or click on another box after entering your postcode to activate it).